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LIVE Online Training for the Service Advisor
SACEP Benefits
SACEP Training Topics
How to Enroll
Press/Media Kit
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Service Advisor/Sales
Training:
ONLINE
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MOTOR Magazine Articles by Bob
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ABOUT Service Advisor
Continuing Education Program™
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The Service Advisor Continuing Education Program™ was created to provide a continuous improvement process for the professional automotive Service Advisor. SACEP fulfills the need in today's automotive service market for ongoing training and support. The mission of SACEP is provide Service Advisors with the tools they need to achieve higher levels of success in all aspects of their job.
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As a Service Advisor, you are accountable for every sales and gross profit dollar earned, and responsible for managing the workflow and staff to produce the maximum billable hours each day. In addition, Service Advisors are primarily responsible for the customer's overall perception of the business.
Fierce competition in the last several years has created the necessity for Service Advisors to stay on top of the latest techniques, continuously honing their sales skills and using the latest cutting-edge tools available.
There is no program like the Service Advisor Continuing Education Program™ available anywhere at any price. SACEP will enable you to raise the standard of excellence, not only in your business, but in the entire automotive service industry.
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LIVE Online Training for the Service Advisor
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Special SACEP Participants Only training — Once each month, 4 hours of customized specialized training suited to the professional Service Advisor, via two 2 hour sessions spread over 2 successive days. Please review SACEP area of our site and visit our Online Training Section for more information.
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Service Advisor Continuing Education Program™ Participant Benefits:
Monthly:
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• LIVE Online Training Sessions
• Electronic Sales Tips from Bob™
• Action Plans for Implementation/Accountability
• Mystery Shopper Calls
• Online Keyboarding Skills Testing
• Online Workshop Quizzes
• Online Forum
• Progress Report Cards
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Quarterly:
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• Manual Repair Order Audit
• Employer & Instructor Online Conference
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For Completion:
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• Final Online Exam
• Passing Scores Per Program Requirements
• Passing ASE Service Consultant Test
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Rewards:
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• Top Quality Certificate with Gold Foil Seals and Wood Frame
• Professional Service Advisor™ Designation
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Ongoing:
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Valuable Resources
• Website Forum
• Unlimited email coaching
• Bob's MOTOR Articles
• Downloadable Forms, Articles, Tools, etc.
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For more information on our SACEP Benefits please call:
TOLL FREE: 800.755.0988
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Current Service Advisor Continuing Education Program™ Training Topics Include:
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• The Wheel of Fortune
• Face-to-Face Up-selling Techniques
• Improving Telephone Closing Ratios
• Teambuilding/Advisors & Tech's
• Selling OE Specified Services
• Maximizing the Sales of Diagnostic Procedures
• Selling Vehicle Inspections
• Extended Warranties & Service Contracts
• Selling Forgotten Services
• Negotiating For Profits
• Selling Preventive Maintenance (other than OE Specified)
• Building & Retaining Gross Profit
• Improving Effective Labor Rate
• The Big 3 - Customer Count, Vehicle Count & Customer Frequency and much, much more!
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How to Enroll
To enroll to the exclusive Service Advisor Continuing Education Program™, please fill out the Enrollment Form.
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Press/Media Kit
For the official Service Advisor Continuing Education Program™ Press/Media Kit and downloadable logos, go to the Press/Media Kit page on the RLO Corporate website.
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